I have a guy.
Yep a guy that hooks me up with all the latest and greatest techno gadgets going. I mean it, this guy is on my speed dial…BHaaa I know that doesn’t even exist anymore! But he is on my top five text list. Jeremy Biden, the manager of Best Buy in Lansdowne Place certainly knows his stuff about the latest and craziest in the “iworld”, but he also possesses something that’s becoming more and more like speed dial; good customer service.
He listens even when he doesn’t want to and acts like he cares when he probably doesn’t. But that’s what customer service is, CARING or at LEAST ACTING LIKE YOU DO. I LOOOOOVE when you stop and ask someone in a store where something is, or if they have any more, and they don’t budge and say “I dunno, if it’s not there, it’s not there.”
Or what about the companies, I won’t name any names that feel you owe them. They don’t cater to you or your loyalty, you are simply a replaceable number.
Sooo why am I ranting about this? Because a few months back my “LIFEPROOF” iphone case I got from Jeremy when I purchased my iphone, busted when I dropped it in the lake. (It never leaked by the way!) SO I just thought I had to live with a busted case, until recently when I was at Best Buy and another employee there, Eric, who was obviously trained by Jeremy, told me to contact Lifeproof to get a new one.
So I went onto the LIFEPROOF website filled out the warranty form, and submitted it. Within five minutes on a Sunday night I received a reply. They had a new one shipped out to me immediately. WHAAAAAAAAAT?
That my friend is good marketing and goooood customer service. Fist pump LIFEPROOF.
Soo Jeremy isn’t a unicorn, well he kinda is, but there are others like him. Customer service is not dead. Teach your kids to care, or at least to friggin’ pretend.
MF
